Frequently Asked Questions
Everything you need to know about our artisanal grooming products.
Are your soaps and skincare products natural?
We use high-quality natural ingredients like beef tallow, essential oils, and plant-based butters. While many products are 100% natural, some use skin-safe synthetic fragrance oils to achieve unique scent profiles.
How long does shipping usually take?
Orders are typically processed within 1-3 business days. Domestic shipping via USPS or UPS usually takes an additional 3-5 business days depending on your location.
What is your return policy?
Due to the personal nature of our products, we cannot accept returns on used soaps or grooming items. However, if you are unsatisfied with your purchase or received a damaged item, please contact us within 14 days for a resolution.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their local government upon delivery.
Are your products tested on animals?
Absolutely not. We are a cruelty-free company. We test all of our products on ourselves, our families, and willing human volunteers—never on animals.
How should I store my artisan shave soap?
To ensure longevity, allow your soap to air dry with the lid off for a few hours after use before sealing it. Store in a cool, dry place away from direct sunlight.