Returns & Exchanges
At Stirling Soap, we stand behind the quality of our artisan grooming products and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns on unused and unopened items.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the unused items in their original packaging to ensure they are protected from damage during transit.
Ship It Back
Affix the provided shipping label or use your preferred carrier to send the package back to our warehouse facility.
Receive Your Refund
Once our team inspects the returned goods, we will process a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing